Digital Payments are Now Part of the Infrastructure... In India, online commerce isn’t just growing, it’s growing at an extraordinary scale. India’s Unified Payments Interface (UPI) processed more than 241 billion transactions worth approximately ₹314 trillion in FY2025–26, with transaction volume growing another 30% year over year. UPI now accounts for approximately 84% of India’s digital-payment transactions, with more than 700 banks participating in the system.^1,2 That means connectivity has become increasingly intertwined with everyday commerce.

Indonesia is Southeast Asia’s largest digital economy, and growing fast. Google, Temasek and Bain estimate its digital economy reached approximately US$99 billion in GMV in 2025, up 14% over one year. E-commerce alone accounted for approximately US$71 billion, while online transport and food delivery reached US$10 billion.¹

While your customers may not care why your application stopped working, your business partners absolutely do. When a payment platform, logistics provider, marketplace, communications service, or SaaS application becomes unavailable, partners need to understand what happened, manage the consequences, and ultimately decide whether they can continue to depend on you.