From broadcasting to social media to product delivery, your value as a service company depends on continuous customer connection. If you’re in the service business, your product isn’t just what you sell. It’s the connection between you and your customer. A broadcaster needs to reach its audience. A social media platform needs users to connect, post and engage. A logistics company needs applications, drivers, warehouses and customers to continuously exchange information. The same principle applies to financial services, SaaS, messaging and IoT: when that connection breaks, the service disappears.

Digital Payments are Now Part of the Infrastructure... In India, online commerce isn’t just growing, it’s growing at an extraordinary scale. India’s Unified Payments Interface (UPI) processed more than 241 billion transactions worth approximately ₹314 trillion in FY2025–26, with transaction volume growing another 30% year over year. UPI now accounts for approximately 84% of India’s digital-payment transactions, with more than 700 banks participating in the system.^1,2 That means connectivity has become increasingly intertwined with everyday commerce.

Indonesia is Southeast Asia’s largest digital economy, and growing fast. Google, Temasek and Bain estimate its digital economy reached approximately US$99 billion in GMV in 2025, up 14% over one year. E-commerce alone accounted for approximately US$71 billion, while online transport and food delivery reached US$10 billion.¹